SERVICE TECHNICIAN | NOW HIRING!

EXPERIENCE, EDUCATION & CERTIFICATES REQUIRED:

  • High school diploma or GED required.
  • Must pass pre-employment background check & driver’s license check.
  • Sealed system experience is a plus, but not mandatory.
  • Certifications (CFC, HC) and/or other licenses required. (We also train technicians for this to obtain type II certification initially)

SKILL SETS NEEDED:

  • Requires timely and quality repairs of customers’ products in the home while maintaining a high level of customer service.
  • Must have experience in Gas & electric appliances that include:
    -Refrigeration (including sealed systems), cooking, OTR Microwaves, Dishwashers, Disposers, Laundry, Vent Hoods and under counter Ice Machines.
  • Provide knowledgeable and courteous repair service.
  • Must have knowledge of basic mechanical, chemical and electrical principles.

WE PROVIDE:

  • Service Van
  • Tool Bag (All Necessary Tools)
    – Clamp Multimeter with K-type thermocouple. AC/DC detector.
    – Refrigerant Guages, 5ft hoses w/ ball valves. 

  • iPad
  • iPhone
  • Uniforms
  • Factory Authorized Training
  • Medical insurance as well as optional Dental & Vision
  • 401K Retirement with match by employer
  • COMPENSATION $50k-$100K

CUSTOMER SERVICE REPRESENTATIVE/ OFFICE ASSISTANT | NOW HIRING!

Appliance Pro Inc. We are a family owned and operated residential and light commercial Appliance & Refrigeration Repair company, providing quality & honesty in-home repair services since 2018. Serving Northwest Indiana, most of Lake and Porter Counties.

We are hiring for a dynamic Customer Service Specialist / Schedule Coordinator to join our team! This position is the initial contact to our clients, customers, and plays a vital role through providing administrative support at our Schererville location.

 

Company Benefits:

  • Medical Insurance
  • Dental & Vision Insurance
  • Vacation Time
  • 9 Paid Holidays 
  • Company Ira with employer contribution

     

Job Title: 

Office Assistant / Customer Service Specialist

 

Work Hours: 

Monday through Thursday, 8:30am to 5:00pm, Friday 8:30am-4:30pm.

 

Compensation: 

Commensurate with Experience ($18.50 to $24)

 

What you will be doing:

  • Answering incoming calls
  • Scheduling service calls & dispatching service technicians
  • We use Housecall Pro for our dispatching
  • Maintaining customers database with current information
  • Calling customers with lead time for service
  • Logging warranties and rebates
  • Preparing service invoices 
  • Working independently and as team
  • Other duties as assigned
  • Work in person at Schererville location 

Qualifications / Skills:

  • 2 + years related office experience in customer service, schedule coordinating, project coordinating or if you have 1+ year experience, meet most of the requirements, and you are highly detail oriented then we are looking for you. (Company will provide training for position)
  • A clear and professional speaking voice
  • Ability to type 40 + WPM with accuracy
  • Excellent customer service skills
  • Data entry, filing, and other general office duties
  • Experience with Microsoft Office, specifically Word & Excel
  • Strong organizational skills and high attention to detail
  • Ability to juggle multiple priorities in a fast-paced environment
  • Experienced with cultivating and maintaining strong relationships with clients, customers, technicians, or co-workers
  • Must be able to work independently and as a team
  • High school diploma or equivalent
  • Pass background check
  • Must have a valid driver license